8.2.8 Employment practice appeal process

8.2.8 Employment practice appeal process

Staff Rights to Appeal, Grievance and Complaint

Srinakharinwirot University promotes fairness in human resource management. Staff may file appeals, grievances and complaints concerning employment, performance evaluation, salary increments, appointments, personnel administration and other matters, through a transparent and accountable process, without fear of retaliation.

Appeals and Grievances to the University Appeals and Grievances Committee

The evidence above is the Srinakharinwirot University Regulation on Appeals and Grievances B.E. 2559 (2016), which establishes the appeal and grievance mechanism for university staff. The highlighted text includes the definition of the Appeals and Grievances Committee (KOR); the Committee's powers to decide appeals against disciplinary orders and to decide grievances (Clause 9(1) and (3)); the right of a person subject to disciplinary action to appeal within 30 days (Clause 12); and grounds for grievance in cases of unfair discrimination on the basis of origin, race, language, sex or other status (Clause 20(2.1)). The final page shows the date of promulgation (26 October 2016) and the signature of the Chair of the University Council, confirming that the regulation is in force.

Appeals against Performance Evaluation Results

To protect the rights of university employees and ensure fairness in performance evaluation, Srinakharinwirot University has set out the criteria and procedures for appealing evaluation results in the Criteria and Procedures for Performance Evaluation of University Employees B.E. 2560 (2017). Employees who consider that they have not been treated fairly may appeal their evaluation results. The procedures, time limits and responsible bodies are clearly specified to ensure that appeals are handled transparently, accountably and fairly for all parties.

Right to appeal: University employees who consider that they have not been treated fairly in their annual performance evaluation have the right to appeal the result.

Time limit: Appeals must be submitted within 30 days from the date of signing the acknowledgement of the evaluation result, or the date on which the employee is deemed to have been notified of the result.

Procedure: Appeals are submitted in writing to the University-level Performance Evaluation Screening Committee, and the outcome is submitted to the President for decision.

After the appeal decision: An employee who disagrees with the appeal decision may file a grievance with the University Appeals and Grievances Committee within 30 days from the date of being informed of the decision.

The images above are taken from the Srinakharinwirot University Announcement on Criteria and Procedures for Performance Evaluation of University Employees B.E. 2560 (2017). The first image, page 4, highlights Clause 14, which sets out the evaluation procedures and shows that items (9) and (10) on the next page are steps in this process. The second image, page 5, highlights 3 provisions. Clause 14(9) requires the evaluator to notify the employee of the annual evaluation result, with both parties signing an acknowledgement; if the employee refuses to sign, a record is made with 2 witnesses and the result is deemed notified, which starts the appeal period. Clause 14(10) gives any employee who considers the evaluation unfair the right to appeal to the University-level Performance Evaluation Screening Committee within 30 days, with the outcome submitted to the President for decision. Clause 15 allows an employee who disagrees with that decision to file a further grievance with the University Appeals and Grievances Committee (KOR) within 30 days. This is the same committee established under the 2016 Regulation on Appeals and Grievances provided earlier. The page ends with the date of announcement (31 July 2017) and the signature of the Chair of the Personnel Administration Committee. English translations of both pages are placed on the right, with the layout and highlights matching the original. They are unofficial translations for reference, and the Thai Announcement remains the authoritative text.

Online Complaint System

Srinakharinwirot University provides an online channel for receiving complaints, allowing students, staff and members of the public to contact the University directly. The system helps the University receive information quickly, follow up on cases continuously, reduce delays in resolving problems and improve service efficiency. It also includes measures to prevent misuse or disruption of the system, so that the service achieves its objectives as effectively as possible.

The "Guidelines for Inquiries / Suggestions / Complaints" page of Srinakharinwirot University's online complaint system, which allows students, staff and members of the public to contact the University directly. The page sets out the grounds for complaints against University officials or units, including corruption, neglect or undue delay in performing duties, abuse of authority, breaches of ethics and infringement of personal data. It also describes how to submit a complaint and lists 4 channels: in person or by post, the Information Service Center (Call Center), e-mail and the website. Users can choose from 4 submission types: general inquiry, suggestion, general complaint and anonymous corruption complaint, with the whistleblower's information protected.